Complaints Policy

At Plan It Right Consulting, we are committed to delivering professional event planning and travel coordination services with excellent customer care. We value client feedback and take all complaints seriously as an opportunity to improve our services.

1. Our Commitment

We aim to handle all complaints fairly, professionally, and in a timely manner. Every client will be treated with respect throughout the complaint resolution process.

2. How to Submit a Complaint

Clients may submit complaints through any of the following methods:

Email: info@planitrightconsulting.com
Phone: (470) 496-1481
Mail or In-Person: Loganville, GA 30052, USA

Please include:

Your full name and contact information
Details of the complaint
Relevant dates, booking information, or supporting documents
The resolution you are seeking
3. Complaint Review Process

Once a complaint is received:

We will acknowledge receipt of the complaint within a reasonable timeframe.
Our team will review the issue and gather any necessary information.
We may contact you for additional details if needed.
We will work toward a fair and appropriate resolution.
4. Resolution Timeframe

We strive to resolve complaints as quickly as possible. More complex matters involving third-party vendors or travel providers may require additional time.

5. Third-Party Vendors and Travel Providers

Some services involve external vendors, venues, airlines, hotels, or travel providers. While we will assist in communication and coordination, certain issues may need to be resolved directly with the third-party provider.

6. Professional Conduct

We expect respectful communication from both clients and staff during the complaint process. Abusive, threatening, or inappropriate behavior may result in limited communication or termination of services.

7. Confidentiality

All complaints and related information will be handled confidentially and used only for investigation and resolution purposes.

8. Continuous Improvement

Feedback helps us improve our services, processes, and customer experience. We regularly review complaints to identify opportunities for improvement.

9. Policy Updates

Plan It Right Consulting reserves the right to update this Complaints Policy at any time without prior notice. Any updates will be posted on our website.

For further assistance, please contact:

Plan It Right Consulting
Loganville, GA 30052, USA
Phone: (470) 496-1481
Email: info@planitrightconsulting.com